Support

Help Center

Find answers to common questions and learn how to get the most out of Pulsevis.

Installation

›Download the latest installer from the Download page
›Run the .exe file — no admin rights required
›Pulsevis installs in under a minute
›Auto-updates are enabled by default

Getting Started

›Enter your store details (name, currency, tax rate)
›Add your first products manually or import via CSV
›Connect a barcode scanner (USB) for fast checkout
›Set up a thermal printer for receipts (optional)

Multi-User Setup

›Go to Settings > Team to add staff accounts
›Assign roles: Owner, Manager, or Cashier
›Each user logs in with their own PIN or password
›Activity logs track who did what and when

Cloud Sync

›Enable sync in Settings > Sync (Premium feature)
›Data syncs automatically when online
›Works offline — changes sync when connection returns
›Conflict resolution handles simultaneous edits

Billing & Subscription

›Manage your subscription in Settings > Subscription
›Upgrade, downgrade, or cancel anytime
›Payments processed securely through Paddle
›14-day money-back guarantee on all plans

Troubleshooting

›App won't start? Try running as Administrator
›Printer not detected? Check USB connection and driver
›Scanner not working? Ensure it's in keyboard-emulation mode
›Sync issues? Check internet connection and try Settings > Sync > Force Sync

Still need help?

Our support team is here to help. Reach out and we'll get back to you as soon as possible.

support@pulsevis.app — We typically reply within 24 hours