Pulsevis

Support

Help Center

Trial, install, uninstall, legal terms, and troubleshooting — everything you need before or after installing Pulsevis.

Free trial

Pulsevis ships with a free trial you can install and use on your own Windows PC. No account, no credit card, no time-limit clock. The trial caps volume (product count and connected devices) — upgrade to Premium at any time to lift those caps.

What's included

Sales, inventory, customers, receipts, reports and offline mode.

Trial limits

Up to 15 products, 1 user and 1 device. Barcode scanning, receipt customization, returns and cloud sync are Premium.

Upgrade path

Settings › Plan in the app, or the pricing page.

How to install Pulsevis on Windows

Pulsevis is a signed Windows desktop application. It installs per-user by default — no admin rights required, and no changes to anything outside your own user profile.

  1. Download the installer. On the home page or pricing page, click Download. The filePulse-POS-Setup-x.y.z.exedownloads from our official release server.
  2. Verify the file (optional but recommended). Right-click the downloaded .exe › Properties › Digital Signatures. A valid signature must be present and its certificate chain trusted by Windows. If the signature is missing or shown as invalid, delete the file and re-download from pulsevis.com.
  3. Run the installer. Double-click the file. Windows SmartScreen may show a "Windows protected your PC" dialog on new versions until Microsoft's reputation service catches up — click More info › Run anyway. The installer completes in under a minute.
  4. Open Pulsevis and finish setup. The onboarding wizard asks for your store name, currency, and owner login. You're at the counter in about two minutes.
  5. Auto-updates.New versions are downloaded and applied automatically the next time you open the app. You can disable this in Settings › Updates.
System requirements: Windows 10 or later, 64-bit, ~250 MB disk, 2 GB RAM. Any USB HID barcode scanner and 58/80mm ESC/POS thermal printer are supported.

How to uninstall Pulsevis

Uninstalling Pulsevis is a normal Windows uninstall — no special tool required.

  1. Back up your data first. Open Pulsevis, go to Settings › Backup, and export to USB / your own cloud folder. This step is optional but strongly recommended if you want to restore later.
  2. Close Pulsevis.Right-click the system-tray icon › Quit, or use Task Manager if it's unresponsive.
  3. Open Windows "Installed apps". StartSettingsApps Installed apps. On older versions of Windows, Control Panel › Programs › Uninstall a program.
  4. Uninstall. Find Pulse POS in the list, click the menu › Uninstall, and confirm. The uninstaller removes the application and its shortcuts.
  5. Optional — remove all data. The uninstaller keeps your database and license token so you can reinstall later without losing anything. If you want a clean slate, delete the folder %APPDATA%\pulse-pos after the uninstaller finishes. On a domain-joined PC, ask your admin — this folder is per-user.
  6. Cancel your subscription (if any).If you were on Premium, cancel the recurring subscription from inside the app (Settings › Plan › Manage) or via the receipt email link so you're not billed again. See our refund policy.

Common topics

Short answers to the questions we hear most often.

Installation

  • Download the latest installer from the Download page
  • Run the .exe file — no admin rights required
  • Pulsevis installs in under a minute
  • Auto-updates are enabled by default

Getting Started

  • Enter your store details (name, currency, tax rate)
  • Add your first products manually or import via CSV
  • Connect a barcode scanner (USB) for fast checkout
  • Set up a thermal printer for receipts (optional)

Multi-User Setup

  • Go to Settings > Team to add staff accounts
  • Assign roles: Owner, Manager, or Cashier
  • Each user logs in with their own PIN or password
  • Activity logs track who did what and when

Cloud Sync

  • Enable sync in Settings > Sync (Premium feature)
  • Data syncs automatically when online
  • Works offline — changes sync when connection returns
  • Conflict resolution handles simultaneous edits

Billing & Subscription

  • Manage your subscription in Settings > Subscription
  • Upgrade, downgrade, or cancel anytime
  • Payments processed securely through Paddle
  • 14-day money-back guarantee on all plans

Troubleshooting

  • App won't start? Try running as Administrator
  • Printer not detected? Check USB connection and driver
  • Scanner not working? Ensure it's in keyboard-emulation mode
  • Sync issues? Check internet connection and try Settings > Sync > Force Sync

Still need help?

Our support team is here to help. Reach out and we'll get back to you as soon as possible.

Email Support

support@pulsevis.com — We typically reply within 24 hours