Support
Help Center
Trial, install, uninstall, legal terms, and troubleshooting — everything you need before or after installing Pulsevis.
Free trial
Pulsevis ships with a free trial you can install and use on your own Windows PC. No account, no credit card, no time-limit clock. The trial caps volume (product count and connected devices) — upgrade to Premium at any time to lift those caps.
Sales, inventory, customers, receipts, reports and offline mode.
Up to 15 products, 1 user and 1 device. Barcode scanning, receipt customization, returns and cloud sync are Premium.
Settings › Plan in the app, or the pricing page.
How to install Pulsevis on Windows
Pulsevis is a signed Windows desktop application. It installs per-user by default — no admin rights required, and no changes to anything outside your own user profile.
- Download the installer. On the home page or pricing page, click Download. The file
Pulse-POS-Setup-x.y.z.exedownloads from our official release server. - Verify the file (optional but recommended). Right-click the downloaded
.exe› Properties › Digital Signatures. A valid signature must be present and its certificate chain trusted by Windows. If the signature is missing or shown as invalid, delete the file and re-download from pulsevis.com. - Run the installer. Double-click the file. Windows SmartScreen may show a "Windows protected your PC" dialog on new versions until Microsoft's reputation service catches up — click More info › Run anyway. The installer completes in under a minute.
- Open Pulsevis and finish setup. The onboarding wizard asks for your store name, currency, and owner login. You're at the counter in about two minutes.
- Auto-updates.New versions are downloaded and applied automatically the next time you open the app. You can disable this in Settings › Updates.
How to uninstall Pulsevis
Uninstalling Pulsevis is a normal Windows uninstall — no special tool required.
- Back up your data first. Open Pulsevis, go to Settings › Backup, and export to USB / your own cloud folder. This step is optional but strongly recommended if you want to restore later.
- Close Pulsevis.Right-click the system-tray icon › Quit, or use Task Manager if it's unresponsive.
- Open Windows "Installed apps". Start › Settings › Apps › Installed apps. On older versions of Windows, Control Panel › Programs › Uninstall a program.
- Uninstall. Find Pulse POS in the list, click the … menu › Uninstall, and confirm. The uninstaller removes the application and its shortcuts.
- Optional — remove all data. The uninstaller keeps your database and license token so you can reinstall later without losing anything. If you want a clean slate, delete the folder
%APPDATA%\pulse-posafter the uninstaller finishes. On a domain-joined PC, ask your admin — this folder is per-user. - Cancel your subscription (if any).If you were on Premium, cancel the recurring subscription from inside the app (Settings › Plan › Manage) or via the receipt email link so you're not billed again. See our refund policy.
Common topics
Short answers to the questions we hear most often.
Installation
- ›Download the latest installer from the Download page
- ›Run the .exe file — no admin rights required
- ›Pulsevis installs in under a minute
- ›Auto-updates are enabled by default
Getting Started
- ›Enter your store details (name, currency, tax rate)
- ›Add your first products manually or import via CSV
- ›Connect a barcode scanner (USB) for fast checkout
- ›Set up a thermal printer for receipts (optional)
Multi-User Setup
- ›Go to Settings > Team to add staff accounts
- ›Assign roles: Owner, Manager, or Cashier
- ›Each user logs in with their own PIN or password
- ›Activity logs track who did what and when
Cloud Sync
- ›Enable sync in Settings > Sync (Premium feature)
- ›Data syncs automatically when online
- ›Works offline — changes sync when connection returns
- ›Conflict resolution handles simultaneous edits
Billing & Subscription
- ›Manage your subscription in Settings > Subscription
- ›Upgrade, downgrade, or cancel anytime
- ›Payments processed securely through Paddle
- ›14-day money-back guarantee on all plans
Troubleshooting
- ›App won't start? Try running as Administrator
- ›Printer not detected? Check USB connection and driver
- ›Scanner not working? Ensure it's in keyboard-emulation mode
- ›Sync issues? Check internet connection and try Settings > Sync > Force Sync
Still need help?
Our support team is here to help. Reach out and we'll get back to you as soon as possible.
Email Supportsupport@pulsevis.com — We typically reply within 24 hours